Sales Product Specialist

In order to reinforce our Product Marketing & Customer Support team we are currently looking for a

Sales Product Specialist F/M

(Belgium and North of France)

… with a passion for customer support, problem solving & innovation for the region Belgium and the North of France

The Sales Product Specialist provides technical knowledge, advice and support to sales representatives, distributors and customers during the sales process and to maximise the benefits derived from the organisation's products and / or services.

 Your challenge:

  • It is your main mission to offer high level product support to our customers in your region
  • You handle and analyse product complaints on our hotline and take appropriate action
  • You control the consumption of reagents in line with the contract
  • You take care of customer training, organize and conduct product demonstrations
  • You support your Sales and Field Service colleagues and work closely together with the European Product Marketing and Customer Support team to meet the customer needs
  • You solve complex problems at customer site, take care of customer queries and propose tailored solutions
  • You contribute to the achievement of business targets and the improvement of gross profit and net sales in your region

Your Profile:

  • You have a Bachelor degree (Bac +3) in Science, preferably Biology
  • You have a background in immunology, molecular biology and haemoglobin disease and scientific instruments
  • You are a customer oriented professional with strong analytical skills and intellectual curiosity
  • You have a proven track record in a similar role in the IVD market
  • You are able to work autonomously but also enjoy working in a team
  • You are a troubleshooter with strong people skills (active listening)
  • You are fluent in Dutch & French (written and spoken) and good level in English
  • You will be travelling about 60% of the time

Our offer:

  • A position with growth potential in an international environment, including attractive salary package
  • The ability to work autonomously in a flexible environment, contribute to customer satisfaction and business success

Feeling up for the challenge, and want to be our new colleague? Send your application to mentioning Sales Product Specialist Belgium North France 2019 in the subject.