In order to reinforce our Product Marketing & Customer Support team we are currently looking for a
Field Service Engineer
South-East France (m/f/d)
The Sales Product Specialist provides technical knowledge, advice and support to sales representatives, distributors and customers during the sales process and to maximise the benefits derived from the organisation's products and / or services.
The Field Service Engineer provides technical support to customers, including installation, troubleshooting, problem resolution and maintenance.
The Field Service Engineer is expected to:
- Provide support including but not limited to; installation, upgrades, demonstrations, evaluations, basic operator training, troubleshooting, hotline support, problem solving and maintenance of products and services by documenting; following-up and trace calls according with Tosoh quality system procedures.
- Deliver remote (e.g., telephone, online) technical troubleshooting and support services to ensure that all products and services function properly.
- Ensure the latest modifications and mandatory updates are carried out.
- Ensure all preventive maintenances are performed in a timely manner and efficient way.
- Compare test results with specifications and standards; record test results and data.
- Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently.
- Report activity using support tools software.
- Proactively improve expertise through continuous learning.
- Provide first level application support.
- Manage and maintain correct accounting and usage of own spare parts – car stock.
- Ensure compliance with the Code of Ethics, the Quality Management System, the Company Policies and the Corporate Procedures.
Requirements:
- Bachelor Degree in Technology, Engineering or Electronics
- Passion for IT is a plus
- Experience in an IVD environment is an asset
- Strong analytical & problem solving skills
- You have excellent knowledge of French (mother tongue level)
- Fluent in English (spoken)
- Located in the South-East of France
Our offer:
- A challenging position in a great and international team with an effective and energetic work atmosphere.
- The opportunity to bring your own ideas and skills to achieve the team goals.
- An important role in supporting the company strategy, serving a future-proof and growing market.
- The ability to work autonomously in a flexible and innovative environment, directly contributing to customer satisfaction and ultimately, business success.
- An attractive salary package, including extra-legal benefits.
Feeling up for the challenge? Send your internal application to [email protected] mentioning France_FieldServiceEngineer_2022 in the subject.