Product Specialist - UK

At Tosoh’s Clinical Diagnostics division our ambition is to be recognized as an expert contributor to global health. We strive to be the company with the highest happiness factor for our customers and employees.
Tosoh Clinical Diagnostics have reached technological leadership in diagnostic markets thanks to our in-depth understanding of the ever-growing clinical demand for faster and more precise diagnosis. We focus on clinical diagnostic domains such as immunochemistry, HPLC based diabetes diagnosis and follow-up, thalassaemia screening and molecular biology. Tosoh Europe is part of the Tosoh Group, headquartered in Tokyo, Japan. The group comprises 130 companies worldwide and employs over 12,000 motivated people.

In order to reinforce our UK team , we are looking for a

Product Specialist (M/F/D)

… with a positive attitude, an analytical mind and a customer focus

Our Product Specialist provides technical knowledge, advice and support to sales representatives, distributors or resellers and customers during the sales process. He/ She resolves requests regarding product or service technical issues and strives to maximise the benefits derived from the organisation's products and or services. In addition you provide input to tender submissions (by providing technical knowledge and answering tender questions, respecting deadlines) and you are responsible for the maintenance of key accounts. This involves regular on-site sales visits to ensure customer satisfaction. This position reports into the Product Marketing and Customer Support Manager.

Your challenge

    • You develop, implement and provide training to internal & external customers.
    • You assist the Sales team with pre- and post-sales technical activities such as on-site
      product presentations and demonstrations, and participate at exhibitions as
    • You understand the unique medical technology, application and maintenance of Tosoh products.
    • You provide technical and scientific support for the installation, implementation and maintenance of the clinical system range at customer sites and assist in the evaluation and validation of assays.
    • You handle complaints, analyse and take the required action including resolving technical product service issues.
    • You provide remote (eg. phone, online) support to both internal & external customers.
    • You work with customers to identify their technical specifications and determine what documentation is required to incorporate the products into customer applications.
    • You develop application notes that clearly describe how the products should be used in the customers' target application.
    • You develop and sustain effective cross-team communication and working relationships with colleagues.
    • You manage the administrative part of marketing group activities in compliance with standard deadlines.
    • You provide support with the technical specifications of the tenders.
    • You provide technical/scientific support during product evaluations & automation projects.

Your Profile

    • Bachelor degree in Science (Biology, Chemistry, Medicine,..)
    • Two years or more of relevant work experience in handling technical issues and complaints
    • Tender writing experience, a haematology background or clinical diagnostics experience are a plus
    • Excellent communication and interpersonal skills – able to communicate on all levels of the organization as well as with external partners and customers
    • Empathic personality: able to understand the needs of other parties and open to different approaches
    • Experienced user of MS Office, Apple tools
    • SAP knowledge is a plus
    • Able to work autonomously while keeping a strong team focus
    • Customer-centric approach
    • Organized, problem solver, systematic
    • Excellent English

Our offer

    •  A challenging role in a flexible environment, an attractive salary package, learning & development opportunities
    • Be part of a great team and a company that strives to reach the highest employee and customer happiness factor
    • Work autonomously and directly contribute to customer satisfaction, and ultimately, business success

Feeling up for the challenge, and want to be our new colleague? Send your application to [email protected] mentioning PS UK 2019 in the subject.