In order to reinforce our Product Marketing & Customer Support team in the UK region, we are actively looking for a
Product Specialist (M/F/D)
As Product Specialist you have an active participation with the regional team and amongst cross-team to drive and grow business, leading the customer accounts and ensuring customer’s needs and expectations are met.
You provide technical knowledge, advice and support to sales representatives, distributors, resellers and customers during the sales process to resolve requests regarding product and/or service technical issues and to maximise the benefits derived from the organisation's products and / or services
Your responsibilities
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Develop, implement and provide training to Internal & External customers.
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Assisting the Sales team with pre and post sales technical activities such as on-site product presentations and demonstrations, and participate at exhibitions as requested.
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Understand the unique medical technology, application and maintenance of Tosoh products.
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Provide technical and scientific support for the installation, implementation and maintenance of the clinical system range at customer sites and assisting in evaluation and validation of assays.
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Complaint handling, analysis and action including resolving technical product / service issues.
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Provide remote (phone, online) support to both Internal & External customers.
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Works with customers to identify their technical specifications and determine what documentation is required to incorporate the products into customer applications.
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Develop application notes that clearly describe how the products should be used in the customers' target application.
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Develop and sustain effective cross-team communication and working relationships with colleagues.
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Manage the administrative part of marketing group activities in compliance with standard deadlines.
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Provide support with the technical specifications of the tenders.
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Provide technical/scientific support during product evaluations & automation projects.
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Ensure compliance with the Code of Ethics, the Quality Management System, the Company Policies and the Corporate Procedures.
Your Profile
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Bachelor in Science, Chemistry or Biology
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Experience in providing training, service and support to external customers with regard to assay training, instrument operation, instrument calibration and troubleshooting.
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Experience assisting internal and external customers in product investigation/complaints, to ensure customer satisfaction, regulatory compliance and problem resolution
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Knowledge of the laboratories process flow.
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Independent judgment capacity in methods, techniques and evaluation criteria for obtaining results.
Personal Skills
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Strong analytical & problem solving skills
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Fluent English (mother tongue level)
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MS Office literate
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Combines technical excellence and great people skills
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Excellent communication and presentation skills
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Planning & organizing
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Customer focus
Our Offer
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Be part of a small but great team with an effective and energetic work atmosphere.
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Get the opportunity to bring your own ideas and skills to achieve the team goals.
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Work autonomously in a flexible and innovative environment, directly contributing to customer satisfaction and ultimately, business success.
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An attractive salary package (including extra-legal benefits) and learning opportunities
Feeling up for the challenge, and want to be our new colleague? Send your application to [email protected] mentioning UK_ProductSpecialist_2022 in the subject.