Field Service Engineer - UK

In order to reinforce our Sales team in the UK, we are currently looking for a 

 Sales Account Manager – South West 


The Senior Product Application and Tender Specialist has an active participation with the UK  and  wider commercial team to drive and grow business, ensuring customer needs and expectations are met by the Company.

He/ she provides technical knowledge, advice and support to sales representatives, distributors/resellers and customers during the sales process to resolve requests regarding product / service technical issues and to maximise the benefits derived from the organization's products and/or services.

He/she supports wider business critical activities such as Key Performance Indicator (KPI) reporting, tender project management and submissions, Product Notifications and Customer Stock Control Management.

This role reports into Product Marketing & Application Manager, deputising when requested / required

Your responsibilities: 

  • Sole responsibility for completing the technical aspect of tender responses in-line with the submission date
  • Sole responsibility for reviewing tender clarifications, adjusting tender submissions as required and informing the wider team of any commercial/technical/business impact
  • Assist Contracts Administration Manager in retrieving and submitting tender submissions
  • Assist Contracts Administration Manager in organising Tender Kick-Off meetings with the wider commercial organisation to ensure team alignment
  • Assist with the data review, submission and collation of Key Performance Indicator reports to business partners with the requirements defined by the Field Service Manager and Contracts Administration Manager
  • Deploy and collate stock checks at customer sites as required by the business
  • Deploy Lot Switch notifications to customers and submit data to the local and HQ teams as required
  • Act as a mentor for new starters within the team and ensure training is completed in line with the on-boarding plan assigned by HR / Product Marketing & Application Manager to the minimum acceptable standards required
  • Develop, implement and provide training to Internal & External customers
  • Assist the Sales team with pre - and post - sales technical activities such as on-site product presentations and demonstrations, and participate at exhibitions as requested
  • Understand the unique medical technology, application and maintenance of Tosoh products.
  • Provide technical and scientific support for the installation, implementation and maintenance of the clinical system range at customer sites, assisting in evaluation and validation of assays as and when required
  • Complaint handling, analysis and action including resolving technical product / service issues
  • Provide remote (e.g. telephone, online) support to both Internal & External customers
  • Work with customers to identify their technical specifications and determine what documentation is required to incorporate the products into customer applications
  • Develop application notes that clearly describe how the products should be used in customers' target application
  • Develop and sustain effective cross-team communication and working relationships with colleagues
  • Manage the administrative part of marketing group activities in compliance with standard deadlines
  • Provide technical / scientific support during product evaluations & automation projects
  • Ensure compliance with the Code of Ethics, the Quality Management System, the Company Policies and the Corporate Procedures


  • Master or Bachelor in Biomedical Science or similar
  • Ideally 5 years (or above) of relevant job experience
  • Experience of writing multiple tenders and/ or Product Application is a must
  • Knowledge of tender portals / Contract Finder and procurement routes/regulations in the UK public / private sector is a plus
  • Knowledge of Managed Service Contracts is a plus
  • Previous experience in Clinical Diagnostics is a plus
  • MS Office
  • SAP / C4C knowledge is an advantage
  • English: excellent knowledge (mother tongue level)
  • Home-office based
  • Readiness to travel extensively ( >70%) with overnight stays as required

Personal Skills: 

  • Excellent written and oral communication, clear and concise communication
  • Adherence to deadlines
  • Attention to detail
  • Creating, collating and presenting complex reports
  • Teamwork skills
  • Ability to work autonomously with minimal guidance

Our offer: 

  • A challenging position in a small yet great team with an effective and energetic work atmosphere.
  • The ability to work autonomously in a flexible and innovative environment, directly contributing to customer satisfaction and ultimately, business success.
  • An attractive salary package, including extra-legal benefits and personal development opportunities

Feeling up for the challenge? Send your application to [email protected] » mentioning SrPATS_UK_2023 in the subject.